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If you’ve ever wandered through an airport struggling to find your gate, something to eat or a place to charge your phone, this can make things a lot easier.
At San José Mineta International Airport in California, travelers can now get help from a humanoid robot named José. Greets passengers, answers questions and helps people find their way around the terminal.
You’ll find it in Terminal B near Gate 24, where travelers are already lining up to try it on.
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ARE ROBOTS COMING TO A MCDONALD NEAR YOU?
Travelers at San José Mineta International Airport can now get help from José, a humanoid robot that answers questions and guides passengers to Terminal B. (Josh Edelson / AFP via Getty Images)
That’s what AI airport robot José can actually do
José was developed by IntBot, a Silicon Valley startup focused on building machines that understand human behavior and intent.
José is powered by IntEngine, IntBot’s proprietary system that integrates vision, sound and language in real time to coordinate speech, facial expressions and gestures. This allows the robot to understand social context and decide when and how to interact with people in busy public spaces. Here are the highlights:
- It communicates in more than 50 languages
- It provides directions and real-time terminal updates
- Answers questions in a natural, conversational manner
- Manages busy public areas without constant human supervision
José stands about 5 feet 6 inches tall, weighs about 152 pounds and uses a 700wh battery that lasts about two hours per charge. It also has more than 40 movement points and can turn within about 2 feet, helping it navigate the tight spaces of the airport.
“This marks our first airport deployment,” Lei Yang, CEO at IntBot, told CyberGuy. “José is our first real-world test of how humanoids can help travelers navigate airports across language barriers. Our goal is to help travelers feel more confident before they leave. But we’re also learning something that’s hard to measure, which is how people really respond to integrated AI systems in their daily lives. These lessons will shape how IntBot brings humanoid robots around the world.”
ROBOTS ARE STARTING TO ENTER HOT PRODUCTS
José, the new AI airport robot at San José Mineta International Airport, speaks more than 50 languages and provides directions, updates and travel assistance. (Josh Edelson / AFP via Getty Images)
Why airports are rolling out AI robots now
Airports are under pressure to move people quickly while improving the experience. At the same time, cities want to show that they can lead in technological innovation. San Jose depends on both.
“San José continues to lead the way in using emerging technologies in ways that improve the everyday experience for residents and visitors,” said San José City Manager Jennifer Maguire. As major global events such as the FIFA World Cup are expected to bring waves of international travelers, language barriers and navigational challenges become a major problem.
José helps to solve that. It provides quick responses without lines, confusion or the need to track down employees. “By piloting IntBot, we’re exploring how artificial intelligence can improve passenger travel while strengthening SJC’s role as the gateway to Silicon Valley,” said Mookie Patel, director of aviation at San José Mineta International Airport.
City officials also see this as a live inspection. The airport becomes a real-world lab to see how AI performs under pressure.
This airport robot explores the future of AI
This release is not over yet. It is part of a four-month pilot program. That means the airport is looking closely at:
- Do travelers really use it?
- Does it reduce confusion or delay?
- Can it work reliably in a crowded environment?
If it works, you can expect more robots like this, not just in airports but in hospitals, hotels and public buildings. The big idea is the “social intelligence” of machines. That means robots not only follow commands but understand human context, tone and behavior.
A ROBOT PLAYS TENNIS WITH PEOPLE IN REAL TIME
Located near Gate 24 in Terminal B, José offers travelers a first look at how AI robots can transform the airport experience. (Josh Edelson / AFP via Getty Images)
What does this mean to you?
Whether you fly once a year or all the time, this can change the way you travel through busy airports. Instead of searching for signs or waiting in line, you can simply walk up to the traffic light and ask:
“Where is my gate?”
“Is my flight delayed?”
“Where can I get food nearby?“
For international travelers, the impact may be even greater. Language barriers can slow everything down. The fast language switching system helps to make things clear and fast. That said, there are still questions. Not everyone will feel comfortable interacting with a robot. Some people will prefer a person. Some may wonder how much data is collected during those interactions and what happens to it.
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Kurt’s priority is taking
Seeing a robot like José in an airport instantly changes the feeling of the place. It is a clear sign of where things are headed. AI is no longer limited to a phone or laptop. It begins to appear in the spaces you walk through every day, ready to answer questions and guide you in the moment. Airports are just getting started. The real question is how far this goes and how quickly people get comfortable with it.
Would you trust a robot for help getting around the airport, or would you still prefer a real person? Let us know by writing to us at Cyberguy.com.
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